Terms & Conditions

ORDERING INFORMATION

  • HOURS: Monday-Friday  7:00am-7:00pm (Central Time)
  • PHONE ORDERS: North America (Canada, Mexico, USA) toll-free: 1-800-269-6653  | International: 1-847-487-1000
  • INTERNET ORDERS: Orders may be placed via our webstore: shop.procomps.com or via E-Mail to customerservice@procomps.com. 
  • PICK-UP ORDERS:  Orders may be picked up at Service Centers, subject to product availability.
  • WALK-IN ORDERS: Walk-in orders are accepted and processed immediately, subject to product availability.

DELIVERY

ROUTING/SHIP METHODS

Parcel shipments will be routed via Progressive’s carrier of choice, by default. An alternate carrier may be used at the customer’s request if a valid account number is provided.

In lieu of special instructions, packages will be routed best way per Progressive’s past experience.

Shipments are F.O.B. shipping point for orders within the continental United States.

Package tracking is performed at no extra charge, though carrier is responsible for delays or damage.

QUOTED DELIVERY TIME FRAME

All quoted ship dates are based upon the date the package is anticipated to leave the specified Service Center.

CREDIT AND PAYMENT

CREDIT

A completed credit application will be processed within 3 business days upon receipt.

Credit levels and payment terms may be adjusted periodically based upon actual payment history and purchasing requirements.

Orders over $10,000 may be subject to down payment requirements.

PAYMENT TERMS

Terms shall be granted in accordance with credit history and financial stability.

  • Net 30 days: These terms are available only for customers whose credit/account is in good standing.
  • Prepayment: Order ships upon receipt of funds.
  •  Special: Particular products (i.e. CVe Live, System Cooling, Cylinders, Customs and Specials, etc.) or types of orders (e.g. blanket POs) may warrant special payment terms to be specified and agreed to in writing.

PAYMENT METHODS

Payment is accepted in U.S. dollars in any form below, though actual payment history and/or financial status may limit options:

  • Company Check: The cancelled check shall serve as receipt when made out and sent to: Progressive Components Intl. Corp., P.O. Box 734434, Chicago, IL 60673-4434
  •  Cash: Receipt will be issued to pick-up customers.
  • EFT/ACH Payment: Contact Finance at billing@procomps.com for EFT/ACH routing instructions.
  • Certified Funds: Money order, cashier’s check, etc...
  • Wired Funds: International customers are required to make payment via wired funds. Contact Finance at billing@procomps.com for routing instructions.
  • Credit Cards: VISA, MasterCard, and American Express accepted. Fees may be applied.

Notes:

  • If particular payment methods are utilized due to poor credit rating, buyer is responsible for associated fees.
  • International customers: Contact Customer Service for possible foreign currency and alternate payment methods. Customers will be responsible for wire transaction fees.
  •  Any reasonable costs incurred to collect past due accounts will be invoiced and due upon receipt. This includes legal expenses, collection fees and NSF charges.

WARRANTIES AND RETURNS

WARRANTIES

All products are warranted to the specifications listed in this catalog and at procomps.com and will be accepted for full credit or replacement should any significant deviations exist. In no event will Progressive Components be liable for anticipated profits or for incidental or consequential damages. Liability is limited to the price of the item sold, and no credit for any additional charges will apply unless previously agreed to in writing by appropriate Progressive personnel.

RETURNED GOODS PROCESS

Mold Components: Standard-sized components of current specifications are eligible for return with prior approval and an issued RMA number. All items are subject to inspection before issuance of a credit for the original or replacement product. Custom items, special order items, Daters after June of the indicated year, software, and all items at or beyond 60 days from the invoice date are not eligible for return.

System Cooling: Visible damage and defects must be reported within 14 days of receipt. For any warranty claim, customer must be able to demonstrate installation, and use conforms with the User and Assembly Guide provided with delivery of the system and available online. Warranty claims must be received within 12 months of invoice date.

RESTOCKING FEES

A 10% restocking fee will be applied to all approved returned goods.

CLAIMS

Notification of shipping errors within 15 days upon receipt of goods will be promptly corrected.

THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESCRIPTION, QUALITY, PRODUCTIVENESS, OR OTHERWISE.

Progressive Components reserves the right to make product improvements, changes, modifications or deletions to all products sold without incurring any liability and without advance notice.

While every effort is made to ensure the listed dimensions and specifications in this catalog are accurate, Progressive Components does not guarantee their accuracy.

The design guidelines and drawings are believed to be reliable, yet are provided for reference only.

Information contained in this catalog supersedes all prior catalogs and printed sales/product information.

Prices may be subject to change without notice. Visit shop.procomps.com for all current pricing and product specifications.